Level 3 IT Solutions Technician
IT Solutions Technicians develop, implement and maintain complete IT solutions, including their hardware infrastructure (such as servers and (networks) and software (such as operating systems, middleware and applications). They work as part of a multi-disciplinary team. Many such teams will be modern “DevOps” style teams, which carry out the full set of stages across the whole solution lifecycle: requirements gathering, solution development, testing, implementation and ongoing support. In more traditional organisations the team is likely to be focused more at one or other end of this broad set of activities. Such teams may well be in transition to a modern “DevOps” style team.
The Level 3 Standard as an IT Solutions Technician has been accredited by the qualifications regulators for
England, Wales and Northern Ireland, and is part of the Qualifications and Credit Framework (QCF).
Achieving this qualification
This apprenticeship is recognised for entry onto the BCS, The Chartered Institute for IT, Register of IT Technicians confirming level 3 professional competence.
Those completing the apprenticeship can apply for registration.
Key Learning Points
IT Solutions Technicians undertake duties across the complete IT solution, working on the team’s core
activities so all apprentices take a common core (three units) and then choose one of two options:
IT Hardware Solutions Technicians undertake activities in the area of the infrastructure aspects of
solutions such as servers and networks (fixed or mobile)
IT Software Solutions Technicians (NOT Currently offered by UKSA) undertake activities in the area of
applications and supporting components such as databases.
The Core Units Are:
Unit One: Methodologies and Principles
This unit overs the range of concepts, approaches and techniques that are applicable to IT solution
methodologies and principles.
Unit Two: Core Technical IT Knowledge
This unit covers the range of concepts, approaches and techniques that are applicable to core technical IT.
Unit Three: Security and Legislation
This unit covers the range of concepts, approaches and techniques that are applicable to security and
legislation relevant to IT solutions.
In addition to the core, an IT Solution Technician will do ONE of the following two options:
Option 1: IT Software Solutions Technician
Software route – Software unit (not currently offered by UKSA)
Option 2: IT Hardware Solutions Technician
Hardware route – Hardware unit. This unit covers the range of concepts, approaches and techniques that are applicable to hardware.